AdminJustyne (Customer Support Director, or Executive, Shedul)

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  1. 41 votes
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    12 comments  ·  Suggest New Features  ·  Flag idea as inappropriate…  ·  Admin →

    Vouchers are currently not placed against the client’s name as vouchers are usually sold as gifts and sometimes re-gifted.

    You can however track who purchased the voucher as well as add the voucher code to their Client Notes for redemption.

    Purchasing of packages and redeeming is a separate feature and is on it’s way :)

    AdminJustyne (Customer Support Director, or Executive, Shedul) commented  · 

    Hi Guys, remember to allocate the clients name as you sell vouchers. The name will then appear under "Sales ">"Vouchers" when you search and remember you can simply copy and paste the voucher code into the "Clients Notes" so it appears everytime they book so you know to use it :)

  2. 0 votes
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    2 comments  ·  Suggest New Features  ·  Flag idea as inappropriate…  ·  Admin →
    AdminJustyne (Customer Support Director, or Executive, Shedul) commented  · 

    There is no integration with Google Analytics currently but we too would like this information :)

    If it's of any help, the most successful businesses selling services through the widget have the shortest and most concise service menus.

  3. 96 votes
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    29 comments  ·  Suggest New Features  ·  Flag idea as inappropriate…  ·  Admin →
    AdminJustyne (Customer Support Director, or Executive, Shedul) commented  · 

    You can use the "Blocktime" feature to block out windows in your calendar, which is the same process as creating an appointment but change the tab to "Blocktime".

    And if you have occassional days when you are finishing early or starting late, you can adjust your hours under "Setup " > "Roster".

  4. 25 votes
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    11 comments  ·  Suggest New Features  ·  Flag idea as inappropriate…  ·  Admin →
    AdminJustyne (Customer Support Director, or Executive, Shedul) commented  · 

    We're still awaiting a demo set to test but generally, Shedul will work any printer / cash til that is compatible with your device as Shedul is cloudbased.

    I.e if your print is compatible with your ipad, then Shedul will print on it.

  5. 10 votes
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    3 comments  ·  Suggest New Features  ·  Flag idea as inappropriate…  ·  Admin →
    AdminJustyne (Customer Support Director, or Executive, Shedul) commented  · 

    @kyle - would a better solution be if we created a permission level that hid client information?

  6. 45 votes
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    under review  ·  6 comments  ·  Suggest New Features  ·  Flag idea as inappropriate…  ·  Admin →
    AdminJustyne (Customer Support Director, or Executive, Shedul) commented  · 

    Hi Elli - they won't be sending because you switched Reminders off. Setting changes are applied to all Newly Book appointments.

    To "Re-trigger" the reminders to your future appointments, just go through each one and click "Edit" then "Save" without changing. This will re-connect with your new settings.

  7. 76 votes
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    28 comments  ·  Suggest New Features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Cameron,

    Thanks for the suggestion. We are exploring this as a option – in the meantime, there is an easier solution for you. If you go to “Rosters” you can apply Work or Not Working for irregular working days and this will update the calendar.

    Let me know if you find this ok.
    Thanks!
    Justyne

    AdminJustyne (Customer Support Director, or Executive, Shedul) commented  · 

    The Roster has been updated to "Working or Not working"

  8. 11 votes
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    10 comments  ·  Suggest New Features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Jake,

    We highly recommend you use the calendar to add your appointments, even walk ins for the following reason:

    - Occupancy reports
    - Real hours worked by staff
    - Keep your calendar up to date for live online bookings and availability

    This way you can still check out (with a family discount if applicable) and add products for sale and tips.

    Hope this helps.

    AdminJustyne (Customer Support Director, or Executive, Shedul) commented  · 

    Thanks for sharing and explaining further Jake. We'll see what we can do :)

  9. 33 votes
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    9 comments  ·  Suggest New Features  ·  Flag idea as inappropriate…  ·  Admin →

    Shedul already provides FREE SMS text message reminders to the following countries:

    - United States
    - United Kingdom
    - Australia
    - Canada
    - Ireland
    - Singapore
    - South Africa
    - India

    Shedul is the ONLY service that offers SMS for free. We plan to introduce more countries and more notification types in the future :)

    You can apply a 5 or 10minute delay to messages sent under Setup >Business Settings >Client Notifications :)

  10. 183 votes
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    61 comments  ·  Suggest New Features  ·  Flag idea as inappropriate…  ·  Admin →

    Please note - these are two different feature requests:

    Different prices list per client based on the client
    Vs
    Charging by the minute

    The price listed on your widget should be the same price list you have in Salon

    Hi Everyone,

    What most salons are doing is the following set up for their services:

    New Group : Hair
    New Service : Hair Cut
    Pricing Type - Multiple: Short + Time + Price
    Pricing Type - Multiple: Medium + Time + Price
    Pricing Type - Multiple: Long + Time + Price

    Plus some clients have added:
    New Group: Hair - Prices May Vary Slightly

    Finally, you can also add to the service description for the Online Booking Widget which is visible when the client is adding their details to complete the booking.
    Eg "Please note that prices may vary slightly depending on hair length, thickness and duration of service"

    This way clients know what they are signing up for when they book online but this still gives you flexibility for variations.

  11. 17 votes
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    2 comments  ·  Suggest New Features  ·  Flag idea as inappropriate…  ·  Admin →

    HI Rafael,

    Yes - multiple language options will be ready later this year :)

    Meanwhile, for your online section, there are a few customizations you can make. For example:

    1. You can add your whole service menu in your language
    2. You can free-type information into the "Cancellation policy" (Setup>Business Settings>Online Booking)
    3. For the website widget, you can customize the button to say anything you like (Setup>Online Booking>Booking Button, and under "Button Text" free-type what you want the button to say).
    4. Booking messages can be customised as well Setup>Business Settings>Communications, you can type in any message you like in any language!

    Also, if you're using Chrome you can right-click and translate the whole side. It's not a perfect translation but it might help :)
    Hope this helps?
    Best!
    Justyne

  12. 1 vote
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    2 comments  ·  Suggest New Features  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you Patrick - we will look into this for sure and see what we can do :)

  13. 35 votes
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    9 comments  ·  Suggest New Features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Jérémie, I hear you but when we are ready to translate we'll translate everything in one go. Hope you don't mind the wait.

  14. 66 votes
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    planned  ·  22 comments  ·  Suggest New Features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Psyklord, we do eventually want to create individual staff dashboards so that they can see their own numbers and metrics :)

  15. 1,291 votes
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    306 comments  ·  Suggest New Features  ·  Flag idea as inappropriate…  ·  Admin →

    Very much appreciate this is an important feature request for our users! As soon as we have gone live with Payment processing, No Show Protection, the Native app, marketing features and packages, we’ll then have the capacity to take this one :)

    All other features should be live in the next couple of months <3

    Thank you Michelle, that's great to hear.

    Thank you Carlo - perhaps an offline feature would be more useful? Shedul is already mobile friendly and you can "Add to home screen" so it appears along side your other apps so it's always available at your finger tips.

    We do plan to add some offline features to the system, like ability to check the calendar, checkout sales and add appointments without a connection but we recommend users to be online as much as possible to enable the live bookings (which clients love!). Plus, if your internet just cut out, (or the sky falls) you can just jump onto your mobile and use your data as Shedul is text based so it doesn't use much data at all :)

    Thank you for sharing!

    Thank you Markéta! This is really useful :)

  16. 187 votes
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    42 comments  ·  Suggest New Features  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for sharing. It would be great if you could explain why some clients would need to be pre-approved?

    Our logic is for Shedul to save you as much time as possible by reducing the steps needed to be taken.

    As a result, you can simply publish the hours you are willing to work and clients can book directly with you meaning the appointment is automatically confirmed.

    If there’s an approval process, it would be easier for then to call you, which increases your work load.

    Keen to hear your thoughts :)

    Hi Lewis,

    Thanks for comment. I've just emailed you to find out more.
    Thanks!
    Justyne

  17. 172 votes
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    43 comments  ·  Suggest New Features  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks everyone! We're not ready to translate just yet - need to make sure Shedul is perfect in one language first but we hugely appreciate your offers and support!! :)

  18. 112 votes
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    42 comments  ·  Suggest New Features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Both,

    Thank you for getting in touch.

    We might have a different understanding for wait list. We understand it as; You provide a Class that can only take 10 people, so the 11th person will be put onto the Wait List so they are notified if a spot is made available.

    From my understanding from your description, you would like to evenly distribute new business across your team? Shedul allows clients to ONLY book online into your available slots within the calendar and the appointment are randomly allocated across available staff. This means it is fairly distributed and it’s impossible for double bookings.

    Ps – we now also have commission per staff for total products sold and total services sold. Have a look under “Staff” to allocate your new percentages.

    Please do let me know if i’ve understood you correctly?

    Thanks!
    Justyne

    Hi Mark,

    Thank you for explaining further. If we are talking in terms of Rooms/Resources, then this feature will be going live next week and called "Resources". You'll be able to allocate specific Rooms / Resources to specific services so that when the booking is made Online or in person, the system will automatically allocate a resource or inform you that a resource is unavailable. Be that a therapist or a room/chair/equipment.

    As you can imagine it's been a beast of a feature to tackle so once it's live, we'll really appreciate your feedback on this.

    Looking forward to your further thoughts!

  19. 126 votes
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    23 comments  ·  Suggest New Features  ·  Flag idea as inappropriate…  ·  Admin →
    AdminJustyne (Customer Support Director, or Executive, Shedul) commented  · 

    Shedul app is on it's way but it's already been designed for optimal mobile use. You and your team can access your account through the internet browser and it works just like an app. You can then save your Shedul calendar to your home screen, just open the browser menu and select the "add to home screen" option.

    Shedul will then appear alongside your other apps.

    We also recommend using Chrome as it's the most reliable and if you have your settings right, it'll save your password so you don't have to log in each time.

    Best!
    Justyne

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