As a free service, we provide unlimited support via email for all of our customers, and do our best to respond to every email within just a 24 hours. We never outsource our support overseas or employ unqualified staff, so you can rest assured that your email will be answered by a knowledgeable Shedul specialist, every time.
We have a consultant online, every day of the week, 7am-7pm GMT, even weekends and holidays. Email us directly at firstname.lastname@example.org and we'll get back to you as quickly as possible.
Why do we limit support to online communication?
As a free service, keeping support online allows us to keep our pricing low while maintaining a feature-rich and ever-improving product with amazing technical support. By focusing on online support channels, we can scale our support and dedicate resources to continually improve and innovate.
Plus, we’ve found that online support lets us provide a great experience for our product. Thanks to having online support, we’re able to automatically gather technical info for research and troubleshooting purposes. It also allows us to link to (and rapidly improve) our online educational resources, so you can get the most out of Shedul.