Why are my appointments missing?

Why are my appointments or clients missing?

If you're signed into Shedul but don't see your appointments, clients or services you probably just signed in to a different account than you were expecting to see.

How did this happen?

  • You might have multiple Shedul accounts and not even know it.
    If you have more than one email address, you can be signed in to Shedul but not with the correct account where your contacts and appointments are stored.
     
  • Someone else may have used your device to sign in to their Shedul account.
    A colleague may have used your device to sign in to their account and forgotten to sign back out.
  • You might be using a Web Browser or OS Version that is not longer supported 
    We always recommend you use Chrome as your go to browser for all devices as it's by far the most reliable but it's important to make sure your Operating System is up to date too. For more information on what is and is not support click here.

Follow these steps to sign in to the correct Shedul account:
  1. Do you have more than one Shedul account?
     
    • Try logging in with any email address you may have previously used for work. You can check with email address you are currently using under "My Settings" in the top right hand corner.
       
    • Do you use Shedul on more than one device such as your desktop computer or phone? It's possible you may be signed in to a different account on each device.
  2. Try accessing your Shedul account from another device that you might already be signed in on like your desktop computer, a mobile device, or tablet.
    If you're able to access the correct Shedul account from another device, you can identify the email address of the account you're signed in with by clicking the man icon in the top right hand corner then "My Settings" or on mobile, click the three dots in the top right hand corner then "My Settings"
  3. Sign out of Shedul, and then sign back in.
    Make sure you sign in using the correct account with your main email address.
  4. Still don't see your contacts or Shedul appointments? Feel free to email us at info@shedul.com with your full name, business name and possible email addresses used and we can check for you.


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