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Messages: SMS & Email Marketing

I would like to send my clients mailers for specials Via SMS & Email; including Birthdays / Rebook Reminder / Seasonal / Ad-Hoc, Blasts, Newsletter / Marketing Reports / Custom Anniversary Date / html

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    Heidi De JagerHeidi De Jager shared this idea  ·   ·  Admin →
    started  ·  JustyneAdminJustyne (Admin, Shedul) responded  · 

    Hey Team

    Marketing tools have started and are a few months away but reminders are already available and a seperate feature.

    The reminders/confirmations will send automatically but depend on your settings. If your confirmation and reminders overlap then a reminder may not be sent to avoid doubling up and your customer receiving too many messages. e.g if they’ve just booked an appointment for an hours time, they don’t need a confirmation and a reminder.

    Have a look at “Client Notifications” and see what your advance notice period is and what your “no remind if confirmation was sent” period is. Then you can set it up to however suits your business best. Here you can also personalise the messages.

    To make some test appointments, set your reminders to 2 hours in advance and the ‘no reminder’ period to 1 hour. Remember to save. Then make a new booking with yourself for 3:30 hours in advance and see the messages come through.

    You can also check the status of the message under the “Messages” tab at the top

    Small tip: Keep your “Do Not Send” window as wide as possible and double check the clients contact details

    107 comments

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      • NicoleNicole commented  · 

        Within reports or within Message center, allow customized messaging based on last service date, time since last service. Allow message to auto-fill client name and the date of service and send mass messaging to clients emails or via text messaging (whatever preference is selected). Help salons maintain retention of clients!

      • Anonymous commented  · 

        If you include offer feature, that would make your app so valuable. Offer features could include one-time offers (creating custom offer made, for example: $5 off anybody spent more than $300) and automated offers (for example: offers sent to the clients on their birthday or offers sent if client meet certain criteria). In order to accomplish all that, we need to have segments where criteria made.

      • BobbyBobby commented  · 

        1.
        We would like to see reminders for clients that have not visited for some period of time i.e. Sally Smith hasn't been in in 6 weeks we would like to send sSally a reminder that she needs to come in for another service. Right now reminders are only sent to clients that already have an appointment on the book.

        2. Also able to make a category of last seen client , Male or female

        3. Under clients profile if u can add refereed by or if u can link your clients with each other

      • AnonymousAnonymous commented  · 

        I would like to send a text reminder along with additional information but its limited on how much text I could type. Please allow extension to longer text messages. MORE CHARACTER IN SMS LETTERS PLEASE....

      • AnonymousAnonymous commented  · 

        I would like to send a text reminder along with additional information but its limited on how much text I could type. Please allow extension to longer text messages.

      • susiesusie commented  · 

        Can we please have more characters in SMS reminders

      • sajidasajida commented  · 

        alot of corporate servers bounce the emails sent. is their a way to prevent that?

      • Rebbecca VettingRebbecca Vetting commented  · 

        It would be great to be able to send out promotional emails to all of my clients at once or to a specific group of clients biased on previous purchases or date of last visit etc.

      • Anonymous commented  · 

        is there any sms notifications available for Norway? that is more used here than just emails. thanks

      • thayse cesarthayse cesar commented  · 

        can someone please contact me,my text message still not working.

      • GemmaGemma commented  · 

        How long till this is completed?

      • Muhammad AkbarMuhammad Akbar commented  · 

        Please enable the SMS notification service for Saudi Arabia

      • sam.turnersam.turner commented  · 

        It would be great if we were able to send out a mass text to all of our clients notifying them of any unexpected closures in our Gym.

        This will then prevent upset when they turn up for a fitness session and they are unable to have their session.

        Will this be included in the upcoming Marketing tools?

      • HelenHelen commented  · 

        Send out texts to clients to ask for their email address for marketing purposes.

      • Anonymous commented  · 

        Also could we have clients reply to reminders. Also sms reminder to be longer as i have run out off characters.

      • Anonymous commented  · 

        The email notification is working, but not able to have the SMS message send. I would think I would need their carrier info, but maybe I am wrong. I didn't see anything else that needed set up, other than entering the phone number and making sure the notification was set to SMS. Any suggestions?

      • Anonymous commented  · 

        send client offer messages

      • Alexandre LabelleAlexandre Labelle commented  · 

        It would be great in the SMS sent for reminder if it would have a little note that says not to respond to that SMS or have a button they can click to confirm or change themselves their appointment and it would automaticaly change to "confirmed" on the calendar when they click on it.

      • StephSteph commented  · 

        It would be great if you could send messages/emails to all your clients about specials

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