Calendar: Booking Status - Confirmed
Based on my experience with clients, I would really appreciate Book Status - Confirmed. For a beginning that can be just another button, were this information will indicate that my client confirmed upcoming appointment. As a extended version of this feature I would set up remained let say for 24 hours before and on this time clients could get a message/email were they have to reply on with simple "YES". After confirmation I would get a message and I can be sure, that all clients will come on the time.
This feature can be really useful especially for this type of fast lifestyle what we are living....
When Customers "reply" to SMS to confirm.
Thank you, that you are doing really good job and making our lives easier
Confirmed Button is available.
Extended version is something we’d like to incorporate by creating client ‘accounts’ so they can manage their bookings and confirm/reschedule easily.
Allowing clients to manage their own appointments does not eliminate the need for this for those of us who are unable to allow clients to do this themselves.
From the comment on May 31 2017 from Justyne, should the correct tag for this be WONTFIX ?
Catherine Tran commented
can you at least give us more space/characters to write?
Send clients an automatic reply when they answer their texts. They don't know it's not coming from me, and they get mad at me when they want to move their appointment or cancel, as I dodn't get their message back.
Karleen Serwatkewich commented
Excited to see where this goes. I love the reminder text and so do my clients, but without confirmation I am still wondering if they are attending or not :)
Hi, has there been any progress on this?
I'm looking for what Brandy suggested. "In the email there is a link for the client to click on that says "Click here to confirm". Then my appointment calendar would indicate that the client HAD confirmed, thus saving me the time on a phone call to be sure they were, indeed coming for the appointment. Thanks so much for working on this! Much appreciated."
My clients really miss this option from previous software systems I have had in the past.
Give the client availability to confirm through text or email and it shows up as confirmed on the calendar
Yes, this has become a problem. i have customized the message, but, there is not enough space to make it effective.
Our reminder message does say please don't reply to this message please call us at... But they still text back and claim they contacted us to cancel so I can't charge them a no show fee. Can a reply SMS back be blocked so they know the text didn't go through? That's how it works at a salon that has a different program. Thank you
Kerry Singh commented
Text reminders and clients being able to reply to those text messages.
Keva Mack commented
I've placed a comment in the booking notification and reminder text to call or text me at my business phone number if changes or cancellations need to be made concerning the booked appointment and my clients never do it. The always reply to the notification or reminder text and I never get their message. It would be nice to give the client the opportunity to manage their own appointment. About when will that feature be rolled out?
If "Do not reply to this SMS message, it will not be received." Cannot be added automatically to the messages, then allow us more characters to add it ourselves. I have tweaked my message as much as I possibly can to get all the info in the message including "TO CANCEL OR RESCHEDULE, Please call asap."
Melanie Colson commented
Please send me notification that a client replied to a reminder. The reply needs to come to me.
I just added the same question because I didn't see this one... this issue is becoming a huge problem for me. :( would love some help!
Batsaikhan Ulambayar commented
I agree. Please add note to the text reminder, saying "Please do not respond to this email."
We keep getting no shows because people respond to the SMS and obviously we are not getting them. At least add more characters to the SMS message so we can add a note to NOT RESPOND to the SMS, to call the salon directly. PLEASE!!
Sometimes customers get in a hurry and respond to the automated reminders sent by SMS, but obviously we don't get their responses when they do. Any work around on this?
Perhaps we can add a note that says, do not respond to this SMS reminder, it will not be received. Please call to make changes to your appointment. Something like that. Any suggestions would be helpful. Thank you so much!
letting clients reply yes to confirm or no to cancel their appointment through the confirmation sms sent out and letting it update the appointment book.
Kim Skinner commented
Just to confirm, there will be no feature to have a yes or no confirmation.
To have the 'client accounts' system is handy in some cases, however this just adds extra steps to the process. The potential outcome could be that a percentage of my clients would just be lazy and wouldn't confirm their appointments.
One alternative would be to have some kind of api (not a full blown one just yet) that will will listen to for a json script with the booking number, yes or no and a unique code for authorisation. This will get most users by until you guys can get the feature completely integrated.
My old software would send a confirmation email to the client 2 days before the appointment. In the email there is a link for the client to click on that says "Click here to confirm". Then my appointment calendar would indicate that the client HAD confirmed, thus saving me the time on a phone call to be sure they were, indeed coming for the appointment. Thanks so much for working on this! Much appreciated.