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  1. Credit Card Integration and Deposits: Online Booking

    Card Payments / Online Deposit / Guarantee / Cancellation Fee / No-Show Fee / Payment link in Invoice Email / Tips After Booking / Seamless Checkout

    855 votes
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      The team have made a great start and should be ready in the next few months – Will update more closer to the time but not too long to go now!

      Process card payments through the system, including online, deposit /advance payments/no show charges etc is something we’ll be able to incorporate too.

      You can still use the POS system to track all financial records, taxes, commissions, tips, inventory, sales, raise invoices and more :)

    • Customize Invoice: Contents

      Can we add an abn on the invoice details?
      + add company logos etc
      + association number

      Customized sequential numbering / Custom notes visible to client / Hide or Show certain booking info / Consitent info across formats / Clients name

      187 votes
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        started  ·  55 comments  ·  Admin →
      • POS: Modify / Add Services at Checkout

        Sometimes we book for one service then end up doing something different. It would be handy to be able to make that change at the checkout screen rather than editing the whole appointment and then checking out.

        171 votes
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          started  ·  39 comments  ·  Admin →
        • Client Logins / Client App

          - Ability to Confirm appointments, and Cancel / Reschedule appointment online

          There must be client login area. where a client can look at their confirmed appointment or else he can cancel or reschedule their appointment by thier own.

          Login Access for Clients to manage their own appointments. Ability to book, confirm, cancel, reschedule, rebook etc. / verified credentials

          612 votes
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          • Products: Consumption / Inventory / Professional Use

            Are you able to link the pos to a product inventory and also consumption inventory.

            When a service is created you could add an option for products used and amount used so that this can be deducted from the products in the consumption inventory when the sale is made/appt completed. Same goes for when a product sale is made, this should be deducted from the inventory.

            158 votes
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            • Calendar: Booking Status - Confirmed

              Based on my experience with clients, I would really appreciate Book Status - Confirmed. For a beginning that can be just another button, were this information will indicate that my client confirmed upcoming appointment. As a extended version of this feature I would set up remained let say for 24 hours before and on this time clients could get a message/email were they have to reply on with simple "YES". After confirmation I would get a message and I can be sure, that all clients will come on the time.

              This feature can be really useful especially for this type…

              39 votes
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                Confirmed Button is available.

                Extended version is something we’d like to incorporate by creating client ‘accounts’ so they can manage their bookings and confirm/reschedule easily.

              • Calendar: Auto Refresh

                it would be beneficial if the diary automatically updated/syncd every couple of seconds in the background so it was live seeing if another user has changed something, if an online booking has been started etc.
                at the moment you have to go forward a day and back again or refresh the page everytime you want to book an appointment to make sure somebody hasn't changed or made appointments off there phone or online etc.

                31 votes
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                  started  ·  6 comments  ·  Admin →
                • Messages: SMS & Email Marketing

                  I would like to send my clients mailers for specials Via SMS & Email; including Birthdays / Rebook Reminder / Seasonal / Ad-Hoc, Blasts, Newsletter / Marketing Reports / Custom Anniversary Date / html

                  559 votes
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                    Hey Team

                    Marketing tools have started and are a few months away but reminders are already available and a seperate feature.

                    The reminders/confirmations will send automatically but depend on your settings. If your confirmation and reminders overlap then a reminder may not be sent to avoid doubling up and your customer receiving too many messages. e.g if they’ve just booked an appointment for an hours time, they don’t need a confirmation and a reminder.

                    Have a look at “Client Notifications” and see what your advance notice period is and what your “no remind if confirmation was sent” period is. Then you can set it up to however suits your business best. Here you can also personalise the messages.

                    To make some test appointments, set your reminders to 2 hours in advance and the ‘no reminder’ period to 1 hour. Remember to save. Then make a new booking with yourself for…

                  • POS: Cash Up / Float, Petty Cash and Tips

                    Cashing up at the end of the day
                    Balancing your float
                    Petty Cash and reports
                    Tip Management - Paying cash for tips that were paid by card

                    130 votes
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                      You’ll now find under the “Sales” tab “Daily Sales”. This is a summary of your payment transactions which will help with Cashing up at the end of the day :)

                    • Staff Notifications - Email and SMS

                      I, as administrator, would like to receive e-mail or SMS notifications of all new bookings, changes, and cancellations. This is very handy when away from the office.

                      259 votes
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                        Mini Update – Step one of Staff Notifications completed.

                        We’ve added an email notification for Staff when an appointment is booked online.

                        Go to “Setup” > “Staff Notifications” – here you can add two email addresses if you like, eg manager@salon.com, reception@salon.com and you can tick the box for staff members to also receive an email notification

                        Enjoy!

                      • all rostered staff

                        It would be nice to only see who is working that given day. You can add this in that drop down menu. Something like the following:

                        All staff
                        all rostered staff
                        jane
                        thomas
                        ....
                        etc

                        1 vote
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                          started  ·  1 comment  ·  Admin →
                        • Employees: Payroll Management

                          This is the first time I have used salon software and I greatly appreciate the service you provide and I look forward to benefitting from your software. Have the best weekend
                          also would love to have payroll services to use in Australia

                          54 votes
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                            Payroll has already started, with reports you can track:
                            - Staff Commissions
                            - Staff Working Hours
                            - Staff Services and Product Sales

                            Actually hours worked can be tracked under "Sales ">"Appointments"

                            These reports are all building up to a fully Payroll feature.

                          • CRM: Mobile phone numbers for Mauritius

                            mobile phone number is not working for mauritius

                            + 230 5251 2345

                            it is working only when you don't use the prefix "5"

                            1 vote
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                              started  ·  1 comment  ·  Admin →
                            • Missing export functions

                              In Sales, Appointments, Custom Range the export buttons for excel and csv are missing!!!!

                              1 vote
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                                Hi Tony, it’s available for all three but not for huge files/custom range files. If you use the pre-set ranges you can export for sure :)

                                We’re working on allowing you to export wider rangers but in a smart way so it doesn’t slow your system down.

                                Thanks!
                                Justyne

                              • Historic Employee Roster

                                When setting the default employee schedule, it retroactively updates the past dates, too. It should only update from the current to future dates.

                                5 votes
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