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  1. Messages: SMS & Email Marketing

    I would like to send my clients mailers for specials Via SMS & Email; including Birthdays / Rebook Reminder / Seasonal / Ad-Hoc, Blasts, Newsletter / Marketing Reports / Custom Anniversary Date / html

    466 votes
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      Hey Team

      Marketing tools have started and are a few months away but reminders are already available and a seperate feature.

      The reminders/confirmations will send automatically but depend on your settings. If your confirmation and reminders overlap then a reminder may not be sent to avoid doubling up and your customer receiving too many messages. e.g if they’ve just booked an appointment for an hours time, they don’t need a confirmation and a reminder.

      Have a look at “Client Notifications” and see what your advance notice period is and what your “no remind if confirmation was sent” period is. Then you can set it up to however suits your business best. Here you can also personalise the messages.

      To make some test appointments, set your reminders to 2 hours in advance and the ‘no reminder’ period to 1 hour. Remember to save. Then make a new booking with yourself for…

    • Staff Notifications - Email and SMS

      I, as administrator, would like to receive e-mail or SMS notifications of all new bookings, changes, and cancellations. This is very handy when away from the office.

      168 votes
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        Mini Update – Step one of Staff Notifications completed.

        We’ve added an email notification for Staff when an appointment is booked online.

        Go to “Setup” > “Staff Notifications” – here you can add two email addresses if you like, eg manager@salon.com, reception@salon.com and you can tick the box for staff members to also receive an email notification

        Enjoy!

      • Credit Card Integration and Deposits: Online Booking

        Card Payments / Online Deposit / Guarantee / Cancellation Fee / No-Show Fee / Payment link in Invoice Email / Tips After Booking / Seamless Checkout

        614 votes
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          The team have made a great start and should be ready in the next few months – Will update more closer to the time but not too long to go now!

          Process card payments through the system, including online, deposit /advance payments/no show charges etc is something we’ll be able to incorporate too.

          You can still use the POS system to track all financial records, taxes, commissions, tips, inventory, sales, raise invoices and more :)

        • Customize Invoice: Contents

          Can we add an abn on the invoice details?
          + add company logos etc
          + association number

          Customized sequential numbering / Custom notes visible to client / Hide or Show certain booking info / Consitent info across formats / Clients name

          120 votes
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            started  ·  24 comments  ·  Admin →
          • POS: Modify / Add Services at Checkout

            Sometimes we book for one service then end up doing something different. It would be handy to be able to make that change at the checkout screen rather than editing the whole appointment and then checking out.

            152 votes
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              started  ·  34 comments  ·  Admin →
            • Employees: Payroll Management

              This is the first time I have used salon software and I greatly appreciate the service you provide and I look forward to benefitting from your software. Have the best weekend
              also would love to have payroll services to use in Australia

              34 votes
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                Payroll has already started, with reports you can track:
                - Staff Commissions
                - Staff Working Hours
                - Staff Services and Product Sales

                Actually hours worked can be tracked under "Sales ">"Appointments"

                These reports are all building up to a fully Payroll feature.

              • Client Logins / Client App

                - Ability to Cancel or Reschedule appointment online

                There must be client login area. where a client can look at their confirmed appointment or else he can cancel or reschedule their appointment by thier own.

                Login Access for Clients to manage their own appointments. Ability to book, confirm, cancel, reschedule, rebook etc. / verified credentials

                210 votes
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                • Products: Consumption / Inventory / Professional Use

                  Are you able to link the pos to a product inventory and also consumption inventory.

                  When a service is created you could add an option for products used and amount used so that this can be deducted from the products in the consumption inventory when the sale is made/appt completed. Same goes for when a product sale is made, this should be deducted from the inventory.

                  139 votes
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                  • Calendar: Booking Status - Confirmed

                    Based on my experience with clients, I would really appreciate Book Status - Confirmed. For a beginning that can be just another button, were this information will indicate that my client confirmed upcoming appointment. As a extended version of this feature I would set up remained let say for 24 hours before and on this time clients could get a message/email were they have to reply on with simple "YES". After confirmation I would get a message and I can be sure, that all clients will come on the time.

                    This feature can be really useful especially for this type…

                    37 votes
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                      Confirmed Button is available.

                      Extended version is something we’d like to incorporate by creating client ‘accounts’ so they can manage their bookings and confirm/reschedule easily.

                    • Calendar: Auto Refresh

                      it would be beneficial if the diary automatically updated/syncd every couple of seconds in the background so it was live seeing if another user has changed something, if an online booking has been started etc.
                      at the moment you have to go forward a day and back again or refresh the page everytime you want to book an appointment to make sure somebody hasn't changed or made appointments off there phone or online etc.

                      25 votes
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                        started  ·  4 comments  ·  Admin →
                      • all rostered staff

                        It would be nice to only see who is working that given day. You can add this in that drop down menu. Something like the following:

                        All staff
                        all rostered staff
                        jane
                        thomas
                        ....
                        etc

                        1 vote
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                          started  ·  0 comments  ·  Admin →
                        • Missing export functions

                          In Sales, Appointments, Custom Range the export buttons for excel and csv are missing!!!!

                          1 vote
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                            Hi Tony, it’s available for all three but not for huge files/custom range files. If you use the pre-set ranges you can export for sure :)

                            We’re working on allowing you to export wider rangers but in a smart way so it doesn’t slow your system down.

                            Thanks!
                            Justyne

                          • Online Booking: Pre-pay for appointments

                            We need the ability for a client to pre-pay for a service without having an appointment.

                            15 votes
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                              You can already create a future appointment and check it out if they have already paid. The appointment will be marked as paid but not completed.

                              Or, if they want to prepay but don’t have a date in mind, in a couple of weeks you’ll be able to have clients Pre-Pay for services by selling Service Voucher so they have a number to reference upon redemption. This will make it easy for you to sell pre-paid services and track upon redemption :)

                            • POS: Cash Up / Float, Petty Cash and Tips

                              Cashing up at the end of the day
                              Balancing your float
                              Petty Cash and reports
                              Tip Management - Paying cash for tips that were paid by card

                              83 votes
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                                You’ll now find under the “Sales” tab “Daily Sales”. This is a summary of your payment transactions which will help with Cashing up at the end of the day :)

                              • Calendar: Refresh / Booking in Progress

                                The only thing that I think you must correct is that if 2 users all looking the same date from different computers and 1 of these users make a change or book an appointment the other users will not see that change or the new booking immediately but they have to change date and then go back to the date that they were to see the new data. So you may have to put a refresh plugin that refreshes the view of all users let’s say every 5 minutes so all logged in users will see the same thinks alla…

                                7 votes
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                                • Payroll Report

                                  I need a report that lists by employee, service sales, retail sales, commission, and tip by payment type (cash, credit card) for a custom date range for payroll purposes.

                                  19 votes
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                                    Good news is, you can already find all of these reports under “Reports” and filter by Staff member. We’re working towards building everything under one roof / report.

                                  • Newsletter Feature

                                    Would love a newsletter feature - just a basic one with templates to be able to send out sales and a specials to existing clients

                                    14 votes
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                                      1 comment  ·  Admin →

                                      Good news is, you’ll be able to do targeted campaigns straight from Shedul in around 3 – 4 months :)

                                      You can export your data by going to “Reports” >"Client List" adjust your filters to All time, View, then Export.

                                      You will then have a full list of all of your data to use one Mail Chimp or similar tools.

                                    • CRM: Mobile phone numbers for Mauritius

                                      mobile phone number is not working for mauritius

                                      + 230 5251 2345

                                      it is working only when you don't use the prefix "5"

                                      1 vote
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                                        started  ·  0 comments  ·  Admin →
                                      • Historic Employee Roster

                                        When setting the default employee schedule, it retroactively updates the past dates, too. It should only update from the current to future dates.

                                        5 votes
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