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  1. Messages: SMS & Email Marketing

    hi
    happy new year to all at Shedul

    wondering if you can incorporate a feature to send Group emails to clients offering discounts and special offers.

    wouold love to hear as this is a feature that i currently use from my company email account and wondered id its possible to use from the Shedul Platform.
    (would save copy and paste)

    please adv
    thanks
    best wishes for 2018

    I would like to send my clients mailers for specials Via SMS & Email; including Birthdays / Rebook Reminder / Seasonal / Ad-Hoc, Blasts, Newsletter / Marketing Reports / Custom Anniversary Date /…

    715 votes
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      planned  ·  149 comments  ·  Admin →
    • Staff Notifications - Email and SMS

      have a notification through text message for Staff members confirming,cancelling, new appointment booked online etc just receiving an email is not enough and it would be great to have an android app that notifys you especially for online bookings.

      375 votes
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        We’re planning on developing push notifications for staff notifications, through the Native App, once it’s live.

        In the meantime, staff will receive an email notification anytime someone books online, through your widget.

        Set this up under "Setup">"Staff Notifications"

        You can also give your team restricted log in access so they can log in from their mobiles whilst on the move.

        Head to “Staff” > “Permission Levels” to view and adjust the different levels of access, the go to "Staff">"Staff Members" to allocate the chosen level of access :)

      • Intake Forms & Questions

        Maybe a way to personalize questions or forms for client to fill out prior to booking an appointment. There are certain services offered that require the client to be 18, fill out certain information, or read over cancellation/appointment policy. It would be great to be able to personalize and incorporate that into the online booking system before they can place an appointment.

        361 votes
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          We do plan on adding custom intake forms to Shedul so that you can manage everything under one roof.

          In the meantime, many businesses are using Google Forms or TypeForm to create forms and questionnaires and adding the URL link to Shedul’s client Email Notifications.

          You can edit notifications under "Setup">"Client Notifications" where you’ll see the different message types for Reminders, Confirmations, Reschedules, Cancellations and Thanks Yous.

          Remember to save changes :)

          GoogleForms: www.google.com/forms/about/
          TypeForm: www.typeform.com/

        • Merge Duplicate Clients

          A way to merge Duplicate Clients and a warning if you are trying to add a new client that is already in the system

          163 votes
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          • Loyalty card

            I have a loyalty card that 10 appointments and clients get the10 half price.

            70 votes
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              planned  ·  2 comments  ·  Admin →
            • Clients Products Purchase History

              Client product purchase items under client. As staff needs to have quick view of the clients purchases of products not to go to reports

              76 votes
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                planned  ·  3 comments  ·  Admin →
              • can we introduce fill my book feature

                if you can add fill my book feature to make it easier to fill empty spots faster by throwing deals or discounts automatically for those time slots. other systems are offering that and it is pretty beneficial for small businesses

                17 votes
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                  planned  ·  1 comment  ·  Admin →
                • Client consent tick box to agree with cancelation policy at time of booking

                  It would be really great to incorporate a check box before clients can finalise a booking, where they need to actively agree to the cancelation policy before proceeding. Can this please be integrated?

                  50 votes
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                    planned  ·  3 comments  ·  Admin →
                  • CONFIRM BUTTON

                    The word CONFIRM is at the top of the page beside the timer but clients don't see or know that it is counting down their time to confirm and if they are on a mobile device unless they scroll down they don't see the real CONFIRM button so they hit the top button and then are frustrated and confused as to why they didn't get a notice for their appointment. Either make the top CONFIRM an actual button to confirm or change the heading to something like TIME REMAINING or just put the counter in its place.

                    6 votes
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                    • Calendar Hide Non-Working Hours

                      I don't need to see all 24 hrs of the day on the calendar when I look at it. All us to see maybe two hours before and after the shift starts or ends or have that grey area shown before/after shift customizable. Then the actual appointments can spread out to wider blocks - instead of taking 30 min of 24 hr day they would take up 30 min of an 8 hour day

                      32 votes
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                        planned  ·  0 comments  ·  Admin →
                      • Arabization

                        Please add Arabic to your application. You may start by translating email/SMS notifications and Invoices into Arabic. I would appreciate this very very very much.

                        15 votes
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                          1 comment  ·  Admin →

                          Thanks for sharing! Arabisation is planned for later in the year but in the meantime, you can already add your service menu in Arabic and also go to "Setup">"Client Notifications" and change the all the next to Arabic :)

                        • Partial Refunds

                          Refund only part of the invoice. For example,

                          1. service provided but there are products to be returned.
                          2. refund full amount except tips.

                          1 vote
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                            planned  ·  0 comments  ·  Admin →
                          • detailed tip report

                            when calculating out payroll, it would help to have the tip report show details (client, service amount and tip amount) for each stylist. They can see who tipped them how much and will alleviate them searching through the tickets of the week, or searching thru the individual invoices.

                            1 vote
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                              planned  ·  0 comments  ·  Admin →
                            • Block Unwanted Customers

                              The ability to block certain customers from making an appointment.

                              139 votes
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                                planned  ·  31 comments  ·  Admin →
                              • Treatment Courses

                                For each of our treatments, we have a 'Course of ten' option, so rather than one treatment for £44, the client can select a course of ten for £396.

                                Often our clients pay this as a lump sum which means that every time we input a treatment in our calendar, it skews our figures/takings as each treatment shows up as £44 even though we've already taken the money from the client.

                                Is there anyway around this? So if a client select a course of treatment, they pay once and then all subsequent treatments in that course is free as far…

                                19 votes
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                                  Hi All,

                                  Thanks for sharing! Totally makes sense and we’ll make this happen but there’s a structural change to the client account which we’d need to work on first so might take a little while.

                                  In the meantime, you can pre-sell multiple “Service Vouchers” and use each code to redeem as they go, so it’s easy to track and redeem :)

                                • Pay Outstanding Balance / Unpaid Invoices At One

                                  Be able to add the overdue apppointment balance to the new appointment upon checkout. To avoid finding the past appointment to checkout seperatly.

                                  50 votes
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                                    planned  ·  12 comments  ·  Admin →
                                  • Same day service Packages

                                    Packages would be great to be able to add, Multiple services in one click. We have a new client package that has 4 services in one, that has its own special price. its too hard to have to manually add them all in and discount it to suit the package

                                    8 votes
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                                      planned  ·  1 comment  ·  Admin →
                                    • 3 votes
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                                        planned  ·  2 comments  ·  Admin →
                                      • Restrict Online Booking for Specific Services

                                        I created a service group for "Happy Hour" Services where treatments are 50% off. I want clients to be able to book their appointments online, however, is there a way where I can apply a restriction on the happy hour service group to where it only allows clients to book appointments on certain days and times? For example, Mon-Fri 1p-5p.

                                        9 votes
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                                          planned  ·  0 comments  ·  Admin →
                                        • Average spend per visit report

                                          A report to see the average spend per visit

                                          0 votes
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                                            planned  ·  0 comments  ·  Admin →
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