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  1. 1 vote
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    • Default Appointments to complete at checkout

      Default Appointments to complete at checkout. currently the person doing the checkout has to select that an appoint is complete, surely this should be the default setting or maybe a default value in the setup. If full payment has been taken why would you leave the appointment open?

      ( OK so maybe you took payment in advance but that should allow you to uncheck the Mark Appointment Complete box as it would be much more infrequent than marking complete )

      1 vote
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        Hey Mary! Thanks for sharing.

        If you check out an appointment in the past, it will automatically be marked as completed. If you check out an appointment in the future, just above the “Checkout” button is a tick box to “Mark Appointment As Completed” :)

        Even if the appointment is marked as completed, you can click on it and change the status to “Confirmed” to uncompleted it.

        Hope this helps!

      • Reports by payment type

        We'd love to be able to open a report or even an option in the Payment/ Sales tab to show different payment types ie list all payments made by cash or just cheque etc

        1 vote
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          1 comment  ·  Admin →
        • services that we can block from the public from seeing such as a fix app

          id love to be able to have other services on my menu that i don't want the public to access or see online,

          example: ive added a complimentary brow wax and have the service already set to $0 avoiding false sale predictions/discounts

          or if a client needs to come in for a repair on an appointment i want to book in a "fix" time slot and have it go onto their appointment history.

          3 votes
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          • Gift vouchers should not show up as income recieved when they are redeemed

            vouchers so up as income received when they are sold, they also show up as income received when they are redeemed. They should only show up as income received when they are purchased.

            1 vote
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            • Dashboard: Working Hours need to reflect Closed Days

              While making my 2018 Projected Cash-Flow, I realized my hours were wrong! The dashboard shows working hours per month, as well as what was booked, for Occupancy Rate, which is great, but the working hours did not take into account the FULL WEEK of scheduled Closed Days.

              1 vote
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                completed  ·  1 comment  ·  Admin →
              • New vs existing Client

                It seems that every client is listed in blue as a "New Client." When an appointment is booked, we are unable to determine if this is in fact a new client and requires new client paperwork, or if it is a returning client. It would be helpful to have options about the client's status when scheduling an appointment. Eg. New client, existing client, reactivation, etc. Thanks!

                12 votes
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                  Hi Guys,

                  This is because you are not “Checking out” your clients.

                  Once the service has been finished. Click the appointment, click “Check out” and apply the payment types.

                  Once checked out, they system will be able to differentiate new vs returning clients :)

                • Don't default to or allow unbookable staff

                  We have a complex range of staff and services available, including several which only one staff member can provide, and usually only one staff member on at any one time for each service type.

                  For this reason, it's really inefficient for us to scroll through all the staff to see who is working on that day, when 90% of the time there's only one choice anyway.

                  Please add an option to hide staff that aren't working or able to provide the requested service. Perhaps with a link/option to show them in the rare event it's actually required.

                  Also, I notice…

                  3 votes
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                    1 comment  ·  Admin →

                    Hi Stefan, thanks for your suggestion! At the top of the calendar you will see “All Staff”, here you can click and choose to show only Working Staff so only those rostered appear on the calendar, hope this helps?

                  • Tips split by percent of service or manually splitting

                    If a service is done by two people on one client, and the system automatically split the tips 50/50 then it is a little unfair if one service was way lesser than the other. Can we split tips by percentage or manually splitting?

                    22 votes
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                    • Variable prices for each client

                      Ability to have a variable price

                      11 votes
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                        On the first page of check out, you can manually adjust the price of the service.

                        Once completed, you can “Rebook” this service and it’ll create a new service with the exact same duration and price ;)

                        Otherwise, your price list should show you average service durations and prices and you can add a note to your service category explaining “Prices may vary due to appointment duration”

                      • Staff View by default

                        Calendar view should start with "all staff" by default. That will make easy find appointments based on the general view.
                        Thanks!

                        1 vote
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                        • Inventory

                          We also need the option to print out the inventory list, for employees to check off as they use, and for a report to be printed with all that needs to be re-ordered.

                          2 votes
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                            Hi Guys,

                            Go to "Reports">"Stock Movement Summary" > Today then “View” and you can export this list to have a full review of your stock and stock levels :)

                          • It would be great to have an edit client info button when you click on the appointment.

                            It could take you straight to the client card from their appointment instead of having to search for the client to edit their information.

                            3 votes
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                              Hey Samantha, you can already click on an appointment, click “edit” and you’ll see the clients’ name is Blue. Anything blue is clickable and editable :)

                            • Gift voucher redemptions should not count in sales total

                              When the voucher is sold (for example for cash), it's counted in sales total. Then, when it's redeemed, it's counted in total sales again. This double counts the voucher sales and redemption in the total sales value. The redemptions should not be added to the total sales value for the day, as the fact of sale happened on the date of the voucher sale.

                              115 votes
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                                Snazzy New Reports For You!

                                We’ve completely revamped your reports!

                                Not only the design and structure, but we’ve introduced 20 new reports as well as changed how Vouchers are tracked.

                                And that’s not even mentioned the lighting fast loading speed!

                                All vouchers are now tracked in the “Accrual” accounting model. This ensures vouchers are only calculated once within your reports, meaning:
                                - Voucher Sales are now excluded from all “Sales” Reports under “Analytics”
                                - Voucher Sales are included in all “Payment” Reports
                                - “Payment” Reports exclude Voucher Redemptions.

                                Eg If I sell a $100 voucher today and the client pays in cash, it will show the $100 cash payment in my “Payment Summary” report. If the client redeems the voucher that same day, the redemption will not show on the “Payment Summary”.

                                TIP: You’ll notice Voucher sales are tracked separately within the “Finances Summary” report.

                                Once a voucher is…

                              • Professional Stock Control / Ordering

                                When we receive a stock order, it would save time to be able to enter all at once, instead of having to go into each item and adjust stock levels manually. For example, if we could select the items received and add in the number of each received all into one window, then the system would update all stock levels automatically.

                                49 votes
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                                • Minimum Stock - automatically trigger orders

                                  It would be helpful if you could have a set quantity to stock for retail. For example If i want 6 Shampoo on my Shelf and Ive sold 4, when i go to do iventory it will do a report telling me to order 4 of that item.

                                  5 votes
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                                    When editing your Product details, you can add a “Reorder Point” as well the “Reorder Quantity”.

                                    As soon as your stock levels hit the Reorder Point, the Reorder Quantity will appear on a new Order. You’ll then be able to review the order, make edits where applicable, raise the other and email it directly to your suppliers :)

                                  • 1 vote
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                                    • Delete non-used service from appointment.

                                      I'd like to delete a service that wasn't done upon checkout or even from the calendar. If two appointments are linked IE: facial and brow wax and I don't do the brow wax, I should be able to just delete that service instead of having to cancel then rebook the entire appointment. Thank you.

                                      2 votes
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                                        When you edit the appointment on the calendar there’s a little “X” on the right hand side of the service which you can click to delete the service :)

                                      • Multiple Tax Rates Per-Item

                                        Multiple separate tax rates, setup in separate fields, and listed on separate lines of an invoice would be essential in Canada, one each for PST, GST & HST, depending on the province, as noted here: http://www.retailcouncil.org/quickfacts/taxrates and here: http://www.cra-arc.gc.ca/tx/bsnss/tpcs/gst-tps/rts-eng.html

                                        241 votes
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                                          completed  ·  28 comments  ·  Admin →
                                        • 3 votes
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                                            1 comment  ·  Admin →
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