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  1. 2,014 votes
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      387 comments  ·  Flag idea as inappropriate…  ·  Admin →

      We’re developing an even better solution than the client having to pay deposits. We’re building a client facing application so they can “manage their bookings” including reschedule, rebook and cancel but it’s attached to their card details. As it’s all live bookings, it’s automatically confirmed.

      They’ll be reminded through the application to give them a chance to change the service details so there’s no need to re-confirm.

      If they no-show, you’ll have the choice to apply a no show fee or cancellation fee as you have their card details.

      This way, the clients are not blocki from booking but you’re still protected.

      Countries to have payments enabled first will be:
      UK
      Ireland
      USA
      Canada
      Australia
      New Zealand

    • Messages: SMS & Email Marketing

      hi
      happy new year to all at Shedul

      wondering if you can incorporate a feature to send Group emails to clients offering discounts and special offers.

      wouold love to hear as this is a feature that i currently use from my company email account and wondered id its possible to use from the Shedul Platform.
      (would save copy and paste)

      please adv
      thanks
      best wishes for 2018

      I would like to send my clients mailers for specials Via SMS & Email; including Birthdays / Rebook Reminder / Seasonal / Ad-Hoc, Blasts, Newsletter / Marketing Reports / Custom Anniversary Date /…

      1,306 votes
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        216 comments  ·  Flag idea as inappropriate…  ·  Admin →

        eeek! We’re making excellent progress on our Marketing Features!

        This will be one of the first features to be released in 2019 so we can all start the new year with a bang!

        Phase one will be Email Marketing like originally requested. Feel free to email us at info@shedul.com for a sneak peak video!

      • Google calendar sync

        Please allow Google calendar 2way syncing

        1,253 votes
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          under review  ·  304 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • App for iPhones and Androids

          APP. WE NEED AN APP :)

          You guys should create a downloadable free app for Shedul that can be downloaded on android and apple devices. This app should also be able to be used offline and then once wifi or data is on it would upload any offline appointments or updates made on the website version. This would be really helpful when on the go, especially since my phone doesn't have data so I'm only able to check my bookings while I'm at home or somewhere else with WiFi. Thanks.

          2,304 votes
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            157 comments  ·  Flag idea as inappropriate…  ·  Admin →

            Hi Team.

            Shedul is already a Web App which means it’s already 100% optimised for mobiles and also means we can automatically release updates and new features every two weeks, without you needing to physically update a downloaded Native App every two weeks.

            Basically, with a Web App, we can auto update your account for you regularly so you always have the latest version! :)

            You can also already open your calendar on your mobile then “Add To Home Screen”. A Shedul Icon will then appear alongside your other applications for quick, easy access.

            The downloadable app is in process, as it’s in high demand, but you’ll see Shedul is 100% optimised for Any Device, Anywhere, Any Time :)

            And freeeeee :D

            Email us if you have any questions! info@shedul.com

          • POS: Merging invoices: Multiple clients under one invoice

            I would like to group multiple clients for easy check out when one person is paying, also link multiple appointments instead of having to edit

            368 votes
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              under review  ·  63 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Staff Notifications - Email and SMS

              have a notification through text message for Staff members confirming,cancelling, new appointment booked online, Client Arrival etc just receiving an email is not enough and it would be great to have an android app that notifys you especially for online bookings.

              476 votes
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                87 comments  ·  Flag idea as inappropriate…  ·  Admin →

                We’re planning on developing push notifications for staff notifications, through the Native App, once it’s live.

                In the meantime, staff will receive an email notification anytime someone books online, through your widget.

                Set this up under "Setup">"Staff Notifications"

                You can also give your team restricted log in access so they can log in from their mobiles whilst on the move.

                Head to “Staff” > “Permission Levels” to view and adjust the different levels of access, the go to "Staff">"Staff Members" to allocate the chosen level of access :)

              • Edit Invoice After Checkout

                Please give option to edit the invoice after checkout sometime its required for the correction of the invoice.

                thanks

                163 votes
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                  26 comments  ·  Flag idea as inappropriate…  ·  Admin →

                  Once and invoice has been raised, it cannot be edited. This is an accounting policy rather than a Shedul policy.

                  You can however open the invoice, click"More Options" >"Refund" and add new products or services to “Exchange”.

                  Likewise, you can Void the invoice and put it through again but remember that invoice dates are tracked based on when the invoice is created., so the new sale will be tracked based on the new invoice date.

                • Attach and include Intake Forms, Consent Forms & Questions

                  Maybe a way to personalize questions or forms for client to fill out prior to booking an appointment. There are certain services offered that require the client to be 18, fill out certain information, or read over cancellation/appointment policy. It would be great to be able to personalize and incorporate that into the online booking system before they can place an appointment.

                  555 votes
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                    65 comments  ·  Flag idea as inappropriate…  ·  Admin →

                    We do plan on adding custom intake forms to Shedul so that you can manage everything under one roof.

                    In the meantime, many businesses are using Google Forms or TypeForm to create forms and questionnaires and adding the URL link to Shedul’s client Email Notifications.

                    You can edit notifications under "Setup">"Client Notifications" where you’ll see the different message types for Reminders, Confirmations, Reschedules, Cancellations and Thanks Yous.

                    Remember to save changes :)

                    GoogleForms: www.google.com/forms/about/
                    TypeForm: www.typeform.com/

                  • Ability to send appointment reminders at 2 set intervals, I.e. 24 hours before and 3 hours before.

                    Notifiations: Or send Email and SMS reminders at different times

                    Ability to send appointment reminders at 2 set intervals, I.e. 24 hours before and 3 hours before. Many of us have cancellation policies that require 24 hours notice to cancel so it would be nice if clients got a reminder 24-48 hours before and then another one at a seperate pre-scheduled interval.

                    134 votes
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                      under review  ·  23 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Permissions: Zero Access To Client Information

                      Can low user permissions please exclude the message section as this means all staff will have acces to clients contact details. Ideally low users can login to see their own client list for the day and change their hours but nothing further a client contact list is very valuable for a practice and at the moment the current user permissions rely on the staff being fully trustworthy and not leaving taking clients with them

                      142 votes
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                        started  ·  31 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Loyalty Management System

                        To grow your business with efficiency you need to run the campaigns to gain customer loyalty for your service or product. Now, this practice has now become a trend. The various reward system which you can offer your frequent customers. You can include You can offer rewards, coupons, discounts, free merchandise, etc. You create various tiers for categorizing your customers.

                        1 vote
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                          2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Change/Reschedule appointments between locations

                          I would like to see an option to reschedule/change appointments between multiple locations. Currently, I have 8 locations, and I will need to cancel the appointments & recreate them under the new location. When I hit "reschedule", it does not allow me to select the alternate location to display the calendar & move the appointment.

                          19 votes
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                            7 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Online Booking: Tentative & Confirmed Appointments

                            Online bookings to be approved.

                            It would be fantastic to have an option, after the initial client approval or account creation,.. to determine whether or not a client can book freely every time, or if they will need approval every time. On an individual basis.

                            My vision is a simple group of options (drop down) within each client card:
                            - Always allow online booking
                            - Always require approval
                            - Do not allow online booking

                            These option would override the set of global rules.
                            If nothing is selected, global rules still apply.

                            See the idea here:
                            http://wvbarbers.com/images/client-online-booking.png
                            http://wvbarbers.com/images/client-online-booking-selected.png

                            181 votes
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                              39 comments  ·  Flag idea as inappropriate…  ·  Admin →

                              Thanks for sharing. It would be great if you could explain why some clients would need to be pre-approved?

                              Our logic is for Shedul to save you as much time as possible by reducing the steps needed to be taken.

                              As a result, you can simply publish the hours you are willing to work and clients can book directly with you meaning the appointment is automatically confirmed.

                              If there’s an approval process, it would be easier for then to call you, which increases your work load.

                              Keen to hear your thoughts :)

                            • Keep track of when appointments are rescheduled

                              It would be very helpful if under appointment history, it also kept track of any times the appointment has been rescheduled.
                              We have a policy that if you reschedule your appointments an excessive amount of times, you lose your deposit, so that would be very helpful for us to keep track of that.

                              6 votes
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Birthday report and reminders

                                Birthday report and reminders

                                118 votes
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                                  under review  ·  19 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • "Add on" services- services that dont take any extra time

                                  Is there a way to add on servives to an appt that dont take any extra time? For instance, we offer pedicures but charge extra for a callus treatment, it doesnt take any extra time and it would be great to just add that on at checkout.

                                  A "pop up" add on option, like macdonalds "would u like fries with that?", both for online bookings & insalon/ph bookings,

                                  48 votes
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                                    12 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • change walk in to clients name

                                    Once the booking is made as walk-in, there should be away to add the name and client name without re booking

                                    4 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • client confirm appointment text

                                      I think it would be nice if in the sms confirmation it would say "respond YES to confirm" and once the client confirms we are notified

                                      307 votes
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                                        43 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                        Hey Team,

                                        We’re actually developing an even better solution than the client having to reply and re-confirm. We’re building a client facing application so they can “manage their bookings” including book, rebook, reschedule, cancel and even leave reviews!

                                        As it’s all live bookings, it’s automatically confirmed. They’ll be reminded through the application to give them a chance to change the service details so there’s no need to re-confirm. If they no-show, you can choose to apply a no show fee or cancellation fee as you have their card details, once processing payments is live.

                                        Let us know your thoughts!

                                      • Setting Business Hours

                                        Hi, I thought there was a setting a while back whereby you could choose the business opening hours/days? Has this feature been removed or changed?

                                        71 votes
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                                          14 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                          Hey Everyone, your business hours are your staff working hours which can be found and updated under the “Staff” tab from the main menu :)

                                        • Bookings to indicate which staff took the appointment

                                          We have the one PC in the salon but as a lot of the time we don't have a dedicated receptionist, any member of staff available can make appointments over the phone or in-person and book in. Issues sometimes arise however because we don't know who took the appointment (and we need to clarify something), so we would like a simple additional field for appointments where it can be identified who took the appointment (simply a drop-down list of the staff). It would be possible for staff to add initials etc to comments but that seems an unnecessarily laborious way.

                                          2 votes
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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