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  1. Merge Duplicate Clients

    It would be great if we could combine doubled up card files so we have an accurate picture of each client purchases.. Without a receptionist, some of our clients have 3 card profiles, as each stylist may have had difficulty finding their card and then created a new one.

    553 votes
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      planned  ·  84 comments  ·  Admin →
    • 1,802 votes
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        We’re developing an even better solution than the client having to pay deposits. We’re building a client facing application so they can “manage their bookings” including reschedule, rebook and cancel but it’s attached to their card details. As it’s all live bookings, it’s automatically confirmed.

        They’ll be reminded through the application to give them a chance to change the service details so there’s no need to re-confirm.

        If they no-show, you’ll have the choice to apply a no show fee or cancellation fee as you have their card details.

        This way, the clients are not blocki from booking but you’re still protected.

        Countries to have payments enabled first will be:
        UK
        Ireland
        USA
        Canada
        Australia
        New Zealand

      • Messages: SMS & Email Marketing

        hi
        happy new year to all at Shedul

        wondering if you can incorporate a feature to send Group emails to clients offering discounts and special offers.

        wouold love to hear as this is a feature that i currently use from my company email account and wondered id its possible to use from the Shedul Platform.
        (would save copy and paste)

        please adv
        thanks
        best wishes for 2018

        I would like to send my clients mailers for specials Via SMS & Email; including Birthdays / Rebook Reminder / Seasonal / Ad-Hoc, Blasts, Newsletter / Marketing Reports / Custom Anniversary Date /…

        1,266 votes
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          planned  ·  210 comments  ·  Admin →
        • Online Booking: Set Time Slots

          Please could we have an option to only allow clients to book on the hour or half hour times for online booking? Just like you have the option for calendar settings displayed. If people don't want this, they don't have to. Thank you

          316 votes
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          • Google calendar sync

            Please allow Google calendar 2way syncing

            1,173 votes
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            • POS: Merging invoices: Multiple clients under one invoice

              I would like to group multiple clients for easy check out when one person is paying, also link multiple appointments instead of having to edit

              362 votes
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              • Calendar: Delete test appointments rather than Cancel

                ability to delete appointments without cancelling

                136 votes
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                  All appointments are tracked, including cancelled appointments to ensure that no appointment ever goes “missing”.

                  You can find all appointments, including cancelled ones under "Sales">"Appointments".

                  By clicking on the appointment, you’ll be able to see who cancelled the appointment, when.

                • Payment & Invoice option to backdate

                  Please can we have payment date back as bank statements reflect payments later so dates are not corresponding
                  Clients EFT do card payments which only reflect on bank statements later so if the appointment is completed and payment reflects on statement the next day I need to change the date.With oustanding invoices at month end statement is received on the 1st of the next month and now it is impossible to back date the payment to balance to bank statement, Please reconsider this equest
                  Thanks
                  Gail

                  106 votes
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                    Shedul will soon be processing real payments. For this reason, the invoice and payment dates need to be tracked based on when they actually happen.

                    We’d recommend starting the ritual of checking out appointments as soon as they have been completed so that your reports are aligned.

                  • App for iPhones and Androids

                    APP. WE NEED AN APP :)

                    You guys should create a downloadable free app for Shedul that can be downloaded on android and apple devices. This app should also be able to be used offline and then once wifi or data is on it would upload any offline appointments or updates made on the website version. This would be really helpful when on the go, especially since my phone doesn't have data so I'm only able to check my bookings while I'm at home or somewhere else with WiFi. Thanks.

                    2,257 votes
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                      Hi Team.

                      Shedul is already a Web App which means it’s already 100% optimised for mobiles and also means we can automatically release updates and new features every two weeks, without you needing to physically update a downloaded Native App every two weeks.

                      Basically, with a Web App, we can auto update your account for you regularly so you always have the latest version! :)

                      You can also already open your calendar on your mobile then “Add To Home Screen”. A Shedul Icon will then appear alongside your other applications for quick, easy access.

                      The downloadable app is in process, as it’s in high demand, but you’ll see Shedul is 100% optimised for Any Device, Anywhere, Any Time :)

                      And freeeeee :D

                      Email us if you have any questions! info@shedul.com

                    • Home Service Appointments: Address Capture / Google Map Pin Drop For Directions

                      I’m a mobile hairdresser and In my app I’m using at the moment here is a sat nav option, clients home address added and you just click the clients folder and push the sat nav option and it takes you to your clients address! Would be amazing if it could be added to shedul! I could delete my other business app!

                      145 votes
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                        planned  ·  3 comments  ·  Admin →
                      • Be able to upload company logo onto invoices and emails

                        To be able to upload personal logo to electric correspondence, emails, and invoices

                        47 votes
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                        • Marketing: Client reminders to schedule next booking

                          To be able to send out Automated time based reminders , to suggest to the client that it is time for a cut or colour visit , with adjustable time frames based on the service required and customer request .

                          153 votes
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                            planned  ·  20 comments  ·  Admin →
                          • Ability to send appointment reminders at 2 set intervals, I.e. 24 hours before and 3 hours before.

                            Notifiations: Or send Email and SMS reminders at different times

                            Ability to send appointment reminders at 2 set intervals, I.e. 24 hours before and 3 hours before. Many of us have cancellation policies that require 24 hours notice to cancel so it would be nice if clients got a reminder 24-48 hours before and then another one at a seperate pre-scheduled interval.

                            123 votes
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                            • Edit Invoice After Checkout

                              Please give option to edit the invoice after checkout sometime its required for the correction of the invoice.

                              thanks

                              137 votes
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                                Once and invoice has been raised, it cannot be edited. This is an accounting policy rather than a Shedul policy.

                                You can however open the invoice, click"More Options" >"Refund" and add new products or services to “Exchange”.

                                Likewise, you can Void the invoice and put it through again but remember that invoice dates are tracked based on when the invoice is created., so the new sale will be tracked based on the new invoice date.

                              • Permissions: Zero Access To Client Information

                                Can low user permissions please exclude the message section as this means all staff will have acces to clients contact details. Ideally low users can login to see their own client list for the day and change their hours but nothing further a client contact list is very valuable for a practice and at the moment the current user permissions rely on the staff being fully trustworthy and not leaving taking clients with them

                                130 votes
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                                  started  ·  28 comments  ·  Admin →
                                • A Robust Integrated Referral System

                                  In my 10 year experience using online booking software (Acuity, Booker, Mindbody, Genbook...) I've never found one that has robust and useful referral program support! From the referral type screen - I DREAM of an option that says "Who Referred You?" THEN the client could enter the name of the person or business who sent them my way. THEN - and this is the GOOD part - it would seamlessly add one referral to the source's record in Shedul! Imagine being able to look at a client or vendor profile and seeing ALL THE REFERRALS they sent you so you…

                                  80 votes
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                                  • Staff Notifications - Email and SMS

                                    have a notification through text message for Staff members confirming,cancelling, new appointment booked online etc just receiving an email is not enough and it would be great to have an android app that notifys you especially for online bookings.

                                    457 votes
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                                      We’re planning on developing push notifications for staff notifications, through the Native App, once it’s live.

                                      In the meantime, staff will receive an email notification anytime someone books online, through your widget.

                                      Set this up under "Setup">"Staff Notifications"

                                      You can also give your team restricted log in access so they can log in from their mobiles whilst on the move.

                                      Head to “Staff” > “Permission Levels” to view and adjust the different levels of access, the go to "Staff">"Staff Members" to allocate the chosen level of access :)

                                    • "Add on" services- services that dont take any extra time

                                      Is there a way to add on servives to an appt that dont take any extra time? For instance, we offer pedicures but charge extra for a callus treatment, it doesnt take any extra time and it would be great to just add that on at checkout.

                                      A "pop up" add on option, like macdonalds "would u like fries with that?", both for online bookings & insalon/ph bookings,

                                      45 votes
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                                      • Setting Business Hours

                                        Hi, I thought there was a setting a while back whereby you could choose the business opening hours/days? Has this feature been removed or changed?

                                        68 votes
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                                          Hey Everyone, your business hours are your staff working hours which can be found and updated under the “Staff” tab from the main menu :)

                                        • 9 votes
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                                            planned  ·  2 comments  ·  Admin →
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